{"id":18,"date":"2022-06-07T00:57:37","date_gmt":"2022-06-07T00:57:37","guid":{"rendered":"https:\/\/acquerello.co\/?page_id=18"},"modified":"2022-10-13T01:09:04","modified_gmt":"2022-10-13T01:09:04","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/acquerello.co\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"
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INTERNATIONAL ORDERS<\/p>\n

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Acquerello makes its international shipments with the DHL Company. No refunds are made with international purchases, they will not be accepted or processed so place your order carefully.<\/p>\n

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If an out-of-stock item is purchased by mistake, you will be notified by email as soon as possible and offered a replacement, credit note or full refund.<\/p>\n

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ASSISTANCE FOR INTERNATIONAL ORDERS<\/p>\n

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For questions about international orders or shipping, please contact DHL directly.<\/p>\n

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For questions related to the product, you can contact Acquerello Customer Service at info@acquerello.co<\/a><\/p>\n

WhatsApp +57 3205623162 or in the contact us section.<\/p>\n

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Shipping methods:<\/p>\n

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DHL delivery from 1 to 8 business days after purchase.<\/p>\n

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IMPORTANT: all orders will be shipped the next business day from Bogota, Colombia. Purchases made on weekends and Colombian holidays will be processed the next business day.<\/p>\n

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Note: Duties and taxes costs are not included in the price. We ship all items Delivery Duty Unpaid (DAP). All international packages may be subject to duties and taxes. The limits for duty-free packages are set by the local customs authorities. The customer is responsible for these costs, we recommend that you check your local customs website for estimated costs.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

ORDENES INTERNACIONALES \u00a0 Acquerello realiza sus env\u00edos internacionales con la Empresa DHL. No se realizan devoluciones en compras internacionales, no se aceptar\u00e1n ni se procesar\u00e1n por lo tanto realice su pedido con cuidado. \u00a0 Si por alg\u00fan error se compra un art\u00edculo agotado, se le notificar\u00e1 por correo electr\u00f3nico lo antes posible y se le […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_joinchat":[],"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/acquerello.co\/en\/wp-json\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acquerello.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/acquerello.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/acquerello.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/acquerello.co\/en\/wp-json\/wp\/v2\/comments?post=18"}],"version-history":[{"count":6,"href":"https:\/\/acquerello.co\/en\/wp-json\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":3164,"href":"https:\/\/acquerello.co\/en\/wp-json\/wp\/v2\/pages\/18\/revisions\/3164"}],"wp:attachment":[{"href":"https:\/\/acquerello.co\/en\/wp-json\/wp\/v2\/media?parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}