TERMS AND CONDITIONS

Acquerello ® – ACQUARELLO S.A.S

 

DEAR CLIENT

These GENERAL CONDITIONS OF USE AND PURCHASE POLICY establish the conditions governing the use of the website www.acquerello.co and the purchase of products therein, to which users or customers must abide. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Personal Data Protection Policy; therefore, we suggest reading it in advance, before starting its use.
The conditions established here may be modified at any time by Acquerello ® without the need to notify or request any approval, so we suggest reading them each time you make a purchase. The applicable Conditions will be those that are published at the time of purchase.
The sales made on this portal are made by Acquerello ®- ACQUARELLO S.A.S., a duly constituted company, identified with the NIT 901.153.003-7 located at Carrera 11ª # 115- 20 in the city of Bogotá - Colombia, WhatsApp +57 3205623162 and e-mail info@acquerello.co

1. GENERAL CONDITIONS OF USE
The following GENERAL CONDITIONS OF USE AND PURCHASE POLICIES come into force as of their publication, without prejudice to subsequent modifications without prior notice or consent. It is solely up to Acquerello ® to approve changes to the text of this publication.
Access to and use of this Website is free. The fact of browsing the Website, gives the condition of user and implies the complete and unreserved acceptance of all the conditions of use.
By accessing, browsing or using this Website, you acknowledge that you have read, understood, and agree to comply with all the conditions and terms set forth herein. If you do not agree with the conditions, you must refrain from browsing this Website, and if you wish, notify Acquerello ® of your disagreement. In case of acquiring any product through this website, it is understood that these terms and conditions have been accepted in their entirety.

2. PERSONAL DATA

The information provided by our clients will be treated in accordance with the provisions of the Law and in our Personal Data Protection Policy that is published on this website. By using this website you consent to the processing, storage, transmission and/or transfer of your personal data in accordance with the provisions of our Personal Data Processing Policy and declare that all the information provided is true and real.

3. DURATION AND TERMINATION
Acquerello® reserves the right to review or modify the GENERAL CONDITIONS OF USE AND PURCHASE POLICIES at any time, or any other content of the Website, when it deems it pertinent, without prior notice to the user. The modifications will be made on the brand's Web Page, and it is the user's responsibility to review and attend to them each time they browse the Web Page.
The user undertakes to make diligent, correct and lawful use of the Website, as well as not to suppress, elude or manipulate the copyright and other data that identifies the Acquerello ® brand.
The provision of the Acquerello ® Website service has an indefinite duration. However, the brand may terminate or suspend the provision of this service at any time and without prior notice.

4. INTELLECTUAL PROPERTY

All the contents of this Website, such as texts, photographs, graphics, images, icons, software and graphic design, constitute a work whose property belongs to Acquerello ® or its respective authors, for this reason users are prohibited from reproducing it. in whole or in part, without the written authorization of its owner. In the event that there are contents owned by authors other than Acquerello ®, you will obtain prior authorization in accordance with the provisions of the regulations that protect copyright.

5. RESPONSIBILITY

The content of the Website is of a general nature and is for informational purposes only, without fully guaranteeing access to all content, nor its validity or timeliness, suitability or usefulness for a specific purpose.
Acquerello ® will not be responsible for damages that may be caused by the use of the information provided through the service.
Due to the fact that at present the technical means available do not guarantee the absolute lack of interference of the action of third parties in the sites published on the Internet, Acquerello ® does not guarantee the accuracy or veracity of all or part of the information contained in the site. , nor its updating, nor that said information has been altered or modified in whole or in part, after being included in the site, nor any other aspect or characteristic of the information provided through the site or through the links eventually included. in the same.
Acquerello ® excludes, to the extent permitted by applicable law in the Republic of Colombia, any liability for damages of any nature arising from:

• La imposibilidad de acceso a la Página Web o la falta de veracidad, exactitud, y/o actualidad de los contenidos, así como la existencia de vicios y defectos de toda clase de los contenidos transmitidos, difundidos, almacenados, puestos a disposición a los que se haya accedido a través de la Página Web o de los servicios que se ofrecen de manera tradicional o por medios electrónicos (en línea).
• La presencia de virus o de otros elementos en los contenidos que puedan producir alteraciones en los sistemas informáticos, documentos electrónicos o datos de los Usuarios.

6. AVAILABILITY OF THE PRODUCTS

Acquerello® informs the Client that the number of available units is kept up to date with the stock in the warehouse, as well as the delivery time of the products to the sales, which may be available for immediate dispatch (InStock) or available to order (Pre - order).
Products available for immediate shipment will be processed and shipped within approximately five (5) business days of purchase. The products available to order have a delivery time between three (03) and fifteen (15) business days approximately. On Saturdays, Sundays and holidays, delivery orders are not processed until the next business day.
Under no circumstances will Acquerello ® intentionally offer for sale more units than it has.
Acquerello ® will do everything possible to please all its Customers in the demand for the products.
In the event that the product is not available after the order has been placed, the Customer will be informed by e-mail of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not entitle the customer to cancel the entire order. In the event that the product is not InStock, Acquerello ® will refund the money that has been paid for the purchase.

8. PAYMENT OF THE PRODUCTS

The Customer agrees to pay the full value of his order at the time of confirming his purchase order, for which we have arranged all the guarantees through Paypal. Card payment is made with Paypal security protocols. For detailed information see: https://www.paypal.com/us/webapps/mpp/ua/useragreement-full

The initial price that appears on the website www.acquerello.co for each of the products offered will be added the fees corresponding to the relevant shipping costs. In any case, these rates will be previously communicated to the Client before formalizing the purchase itself.

The Client must notify Acquerello ® of any undue or fraudulent charge on the card used for purchases, via WhatsApp +57 3205623162, or email sales@acquerello.co within five (05) business days following knowledge of the purchase to that Acquerello ® can take the appropriate steps to reverse the purchase, which must be done jointly with the operator of the card used.

Before acceptance by Acquerello ® of any purchase offer made by a client and/or user, it will be obliged to choose the way in which it will pay the corresponding price, in accordance with the means of payment that are already available. previously and specifically established on our website. We must warn that despite the fact that Acquerello ® has made available to our customers and/or users a secure connection system for all purchase offers, in no case will Acquerello ® be responsible for failures in the communications of banking or credit entities, nor will it be responsible for damages that may be caused to customers and/or users as a result of an action or omission of said entities. When the payment has been verified by Acquerello ®, you can proceed to accept the purchase offer made by the client and/or user. However, Acquerello ® reserves the right to refuse acceptance of a purchase offer or to accept it partially. In these cases, Acquerello ® will only be obliged to return to the client and/or user the value paid for the purchase offer not accepted or the percentage corresponding to the unapproved part of a purchase offer that was partially accepted, without any type of interest or performance.

Once the order has been formalized, that is, with the confirmation of the purchase process, Acquerello ® will always send an email to the Client confirming the details of the purchase made.

10. CANCELLATION OF ORDERS

Once the payment of the order has been made, cancellations are not accepted. Changes to the order can be made before it is shipped, as long as they are products available In Stock. For products that have been ordered to be manufactured, changes can only be made up to twenty-four (24) hours after the purchase is made. In both cases, an email must be sent to sales@acquerello.co

11. DEADLINES, PLACE OF DELIVERY AND LOSS OF PRODUCTS

1. Product Delivery

• • Acquerello ® undertakes to deliver the product in perfect condition to the address indicated by the Customer on the order form.
  • Acquerello ® will not be responsible for errors caused in delivery when the delivery address entered by the customer in the order form is not precise and correct.
    
    

2. Delivery time

• • Shipments will be made through the transport service companies with which Acquerello ® has an agreement. Once your order is confirmed, we proceed to enlist and dispatch it. For products in stock, the dispatch will be made the next business day after the purchase is confirmed; The delivery of the product by the carrier will be from 1 to 5 business days. For products ordered to be manufactured, the dispatch will be made in 10 days after payment is approved.
  • Once the order has been dispatched, confirmed and delivered to the carrier, the customer will receive a dispatch notification in their email with the information of the guide number with which they can track their shipment through the page of the corresponding carrier. Acquerello ® is not responsible for delays in the delivery of your order due to events of force majeure or fortuitous event. Acquerello ® will not be responsible either when it has not been possible to make the delivery at the indicated address for reasons directly attributable to the client. In this case, you must contact the customer service of the transport company directly, supplying the respective guide number. For security reasons, no order will be accepted when it is not possible to identify the recipient of the order and its address.
    
    

3. Packet Loss

• • In case of loss or theft of the package sent, it is the responsibility of the transport company, who will initiate an investigation process to find the location of the package and will determine the procedure to request payment for the items contained in the lost package, taking into account the insured value.
    
    

4. Deliveries Not Made

• • If at the time of delivery the Client is absent, the courier company will leave a receipt indicating how to proceed to make a new delivery.
  • If after five (05) business days after the delivery of the order has not been delivered, the Client must contact Acquerello ® via email info@acquerello.co or via WhatsApp +57 3205623162. In the event that the Client does not proceed in accordance, after five (05) business days from the date of delivery of the order, it will be returned to our warehouses and the client must bear the shipping costs and return to origin of the merchandise. , as well as the possible associated management costs.
    
    

5. Diligence in Delivery

• • The Client must check the good condition of the package before the courier company, indicating any anomaly that could be detected in the packaging. If later, once the product has been reviewed, the Client detects any incident such as a blow, breakage, signs of having been opened or any damage caused to it by the shipment, the Client undertakes to notify Acquerello ® via e-mail to sales@acquerello .co within twenty-four (24) hours after delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).
    
    

6. Paquete incompleto

• • To initiate a claim process to the transport company for the lack of a product in the package, the Client must check the state in which it was received, indicating any anomaly that could be detected in the packaging.
  • The Customer agrees to notify Acquerello®️ via e-mail to sales@acquerello.co within twenty-four (24) hours from delivery, to request a formal claim to the transport company which will be valid within (21 ) calendar days counted from the moment the client receives the package.
    
    

12. CHANGES

When the change of a garment is required, it can be done in the following way: By writing to us through our Contact section here on our website www.acquerello.co, within a period of fifteen (15) calendar days after delivery. of the product.

It should be noted that:

• Las prendas en promoción o con descuento, no tienen cambio.
• Los cambios de las prendas siempre se realizarán por el valor por el que fueron compradas, en caso de que el cliente desee cambiar una prenda por una de mayor valor, deberá cancelar la diferencia.; y si es de menor valor no se hace la devolución del dinero y se procederá un saldo a favor del cliente.
• La prenda no debe haber sido usada, y debe estar en el mismo estado en que se entregó.
• El envío debe hacerse usando la misma caja y/o bolsa en que ha sido recibido para proteger el producto. Para el supuesto que no pueda hacerse con la caja y/o bolsa con la que se entregó, el Cliente deberá devolverlo en una caja protectora con el fin de que el producto llegue a las oficinas de Acquerello ® con las máximas garantías posibles.
• Debe incluirse una copia del recibo de entrega dentro del paquete, donde además se marquen los productos devueltos y el motivo de la devolución.
• En ningún caso habrá devolución del dinero.
• Las prendas con descuento o promoción solo podrán cambiarse por garantía legal. Dichas prendas no admiten devolución.
  
  

13. RIGHT OF WITHDRAWAL.

It only applies to online sales and the maximum term to exercise the right of withdrawal will be five (05) business days from the delivery of the garments, and the money will be refunded to the client within a term of twenty-five (25) to thirty Approximately (30) business days, as long as the following requirements are met:

• El cliente deberá devolver las prendas Acquerello ®, sin que estas hayan sido usadas, por los mismos medios y en las mismas condiciones en que las recibió.
• Los costos de transporte y los demás que conlleve la devolución de las prendas serán cubiertos por el cliente.
• Se exceptúan del derecho de retracto las prendas fabricadas por solicitud expresa del cliente.
• To exercise the right of withdrawal, the client must notify the email info@acquerello.co of the decision to exercise the right of withdrawal within the established period. Once the garments are received by Acquerello® in the same state in which they were sent, the refund of the money paid will be made. The shipping costs for the right of withdrawal will be assumed by the client.
  
  

14. LEGAL WARRANTY

Acquerello ® offers the guarantee on the products purchased, under the terms established by law, responding for defects in quality, suitability, safety and good condition of the products offered. The warranty term established for the products offered by Acquerello ® is four (4) months.

To make the guarantee effective, you must be within the guarantee times and we must subject the product to a revision.

Once the legal warranty term expires, the customer must assume payment for any revision, diagnosis, repair and/or replacement required by the garments.

Acquerello ® does not make changes to products that have been damaged by improper use such as discoloration, use of chemicals or by non-compliance with the instructions for use indicated at the time of purchase. The warranty is covered by repair or replacement according to the criteria of Acquerello ® and the provisions of the regulations that regulate the matter. It is cause for loss of the guarantee if the client decides to make modifications to the garment.

When the garments are purchased through official Acquerello distributors, which are published on the website www.acquerello.co, the guarantee request must be made directly to the distributor.

Acquerello ® products are handmade, to guarantee the garments, the customer must take into account the following:

• Si el defecto no se puede reparar, se le reemplazará por un modelo igual, si este no se encuentra disponible, el cliente podrá cambiarlo por cualquier otra prenda del mismo valor o mayor, cancelando la diferencia.
• Si se produce el cambio total del producto por otro, el término de garantía empezará a correr nuevamente en su totalidad desde el momento de reposición. Si se cambia una o varias piezas o partes del bien, estas tendrán garantía propia.
• El término de la garantía legal empezará a correr a partir de la entrega del producto al cliente.
• Las reparaciones por garantía se realizarán en un plazo de un (01) mes aproximadamente, contado a partir de la fecha en la cual se recibe la prenda.
• Los costos de los envíos de las garantías serán asumidos por Acquerello ®
• Se entiende que los productos están conformes siempre que se ajusten a la descripción realizada por Acquerello®, tengan las cualidades presentadas, sean aptos para los usos a que ordinariamente se destinan los productos del mismo tipo y presenten la calidad y prestaciones habituales de un producto del mismo tipo.
• Toda las piezas están hechas a mano en Colombia. Todos los pedidos se envían una vez que se recibe el pago completo por adelantado.
  
  

INSTRUCCIONES DE REPARACION

Envíe a la dirección que se indica a continuación. Por favor, asegúrese de que los artículos se devuelvan en una caja. Recomendamos utilizar un método rastreable con una firma requerida, ya que no somos responsables de los artículos perdidos o dañados durante el transporte.

Acquerello
Cra 11 A # 115 – 20 Ofi: 402
Edificio Abedul
Bogotá, Colombia

Un representante de ventas se comunicará con la recepción del paquete para finalizar los detalles de la reparación y la información de pago.

15. EXONERACIÓN DE RESPONSABILIDAD DE LA GARANTÍA.

Acquerello ® se exonerará de la responsabilidad que se deriva de la garantía, cuando demuestre que el defecto proviene de:

1. El uso indebido del producto por parte del Cliente.

2. Cuando el Cliente no siguió las instrucciones para el cuidado del producto (ver Cuidado de producto).

3. Cumplido el termino de garantía establecido.

16. LEY APLICABLE Y JURISDICCIÓN

La prestación del servicio de la Página web y las presentes Condiciones Generales de Uso y políticas de compra de la página Web y las particulares que se llegaren a establecer, se rigen por la ley colombiana. Ley 1480 de 2011 «Estatuto del Consumidor», Las páginas en Internet, su diseño y presentación gráfica, están amparadas por las disposiciones de la ley 23 de 1982, artículos 12 y 30 y la decisión 351 del Acuerdo de Cartagena (para el caso colombiano) y por las disposiciones del copyright Act. de 1976 de Estados Unidos de América.

Agradecemos su interés en consultar esta CONDICIONES GENERALES DE USO Y POLÍTICAS DE COMPRA.

17. HORARIO DE RECEPCIÓN Y ENVÍO DE VENTAS VIRTUALES

Si la compra se recibe antes de las 12:00 m, cuenta como día hábil. Después de esta hora, se contará al siguiente día hábil, laborable, de lunes a viernes. Este plazo de entrega comienza a ser efectivo en el momento en el que se envía el producto.

• El envío de los artículos comprados en www.acquerello.co se realizará a través DHL y será entregado en un plazo aproximado de 5 a 10 días hábiles
• Para evitar inconvenientes en la entrega (direcciones erróneas, imposibilidad de encontrar a alguien en el domicilio etc.), es indispensable completar correctamente el correspondiente formulario.
• El seguimiento de los pedidos podrá realizarse a través de la Página Web de DHL o donde se indicará en cada momento, en qué lugar se encuentra la mercancía hasta su recepción definitiva.
• El precio del transporte se saca de las tarifas fijas que maneja cada empresa transportadora. El precio exacto del transporte se calculará al incluir cada artículo en el carrito de compras y figurará desglosado en la página que resume la compra antes de la confirmación del pedido por el cliente mediante clic en el botón “Confirmar pago” y antes de la introducción de los datos de pago.
• Los costos de envío pueden ser modificados en cualquier momento sin previo aviso. Dicho cambio será aplicable a partir del momento en que se incluya la modificación en las páginas de ayuda y el contrato publicado en esta Página Web. En todo caso, serán válidos aquellos costos de envío que aparezcan en el momento de realizar el pedido.
• Plazos de entrega en Colombia: (5) cinco días hábiles aproximadamente, laborables.
• Información adicional: El día antes de la entrega se te enviará un correo electrónico con la información del número de rastreo de tu pedido y la factura de venta en formato PDF.
• El horario de entrega será de lunes a viernes y en horario de 08:00 a.m. a 06:00 p.m.